In general, orders completed before 10:00 AM are shipped on the same day whenever possible.

Orders placed after 10:00 AM, or during busy periods, are usually shipped within 2 business days.

Shipping times may vary depending on stock availability, order volume, and whether your order includes pre-order items.

Pre-order items will be shipped according to the estimated shipping schedule listed on each product page.

Some pre-order or made-to-order items may take around 10–15 days after purchase before shipment.

If your order includes both in-stock and pre-order items, they may be shipped separately depending on availability.

Yes. Depending on stock status, item type, or shipping arrangements, your order may be sent in multiple packages.

If only part of your order arrives first, the remaining items may be delivered separately.

If you ordered multiple items, they may have been shipped in separate packages.

Pre-order items, items shipped later due to stock availability, and light devices may be sent separately from other products.

Please contact us with your order number so we can check the shipping status for you.

Please first check your mailbox, delivery box, front door area, and whether a family member or housemate received it on your behalf.

If you still cannot locate the package, please contact us with your order number so we can check the delivery status.

For destinations outside Japan, we can ship to any country or region that is available for selection at checkout.

International orders are usually shipped within 3 business days after the order is placed.

Delivery usually takes around 10–15 business days. Actual delivery time may vary depending on the destination, customs clearance, and local delivery conditions.

Once the package arrives in the destination country or region and enters the local delivery process, a shipping notification email will be sent.

If your order has not yet been shipped, cancellation may be possible.

If the order is already being prepared for shipment or has already been shipped, we may not be able to cancel it.

Please contact us as soon as possible if you wish to cancel your order.

Please contact us as soon as possible with your order number and the correct address.

If your order has not yet been shipped, we may be able to update the address.

If the order has already been shipped, we may not be able to make changes.

If your order has not yet been shipped, changes may be possible depending on the details.

Please contact us with your order number and the changes you would like to make.

If your order has already entered the shipping process, we may not be able to change it.

Please check your spam folder, deleted folder, and email receiving settings.

If you still cannot find it, the email address entered at checkout may have been incorrect.

When contacting us, please provide your name, phone number, and any information used at the time of purchase.

Please check your spam folder, deleted folder, and email receiving settings.

If you still cannot find it, please contact us with your order number, name, or phone number.

After an order is confirmed, coupon codes may not be applied retroactively due to system limitations.

If the order can still be canceled, we may be able to guide you to cancel and place a new order.

Please contact us as soon as possible.

If you would like to request a return or exchange, please contact us first.

We will review the item condition, order status, and issue details, then guide you through the available options.

As a general rule, used products are not eligible for refunds.

However, if the item is damaged, incorrect, or missing, please contact us with your order number and relevant photos. We will review the case and assist you.

Returns or exchanges for opened products depend on the item condition and order status.

If the item has already been used, refunds are generally not accepted.

If there is a special circumstance, please contact us with your order number and photos showing the item condition.

We are sorry for the inconvenience.

Please contact us with your order number, photos of the damaged area, and photos of the outer box or shipping bag. We will review the issue and assist you.

We are sorry for the inconvenience.

Please contact us with your order number and photos of the item you received. We will review the issue and assist you.

Your items may have been shipped in multiple packages.

Please contact us with your order number and a list of the items you received so we can check the shipping status.

As a general rule, used products are not eligible for refunds.

If you experienced an issue during use, please contact us with your order number, usage details, and photos of the product. We will review the situation.

Please stop using the product immediately and do not continue using it by force.

If symptoms continue or the discomfort is strong, please consult a medical professional.

You may also contact us with your order number, usage details, and photos.

To help us review your case smoothly, please provide the following information:

• Order number
• Name used for the order
• Product name
• Details of your inquiry
• Photos showing the item condition
• Photos of the outer box or shipping bag
• Usage details, if applicable

Please choose the size closest to the width of your natural nail.

If you are unsure between sizes, choosing a slightly smaller size may look more natural than choosing one that is too large.

If a tip is slightly large, you can gently file the sides to adjust the fit.

For detailed sizing information, please see our Size Guide.

Yes. Hand and foot nail tips have different size ranges.

Foot nail tips are designed to fit toenail shapes, so we recommend using foot-specific tips for toenails.

For detailed sizing information, please see our Size Guide.

XS/S is recommended for smaller to standard toenails, while M/L is recommended for larger toenails.

Choosing the size closest to your toenail width will help the tips look more natural and fit better.

If you are unsure, please check our Size Guide.

If the tip is slightly large, you can gently file the sides or the cuticle area to adjust the fit.

Using a tip that is too large may cause lifting, so please choose a size that fits your natural nail as closely as possible.

Natural nail curves vary from person to person.

If the tip lifts easily, you may want to try adhesive gel tabs or Portable Clay Gel, which can help adjust the fit with slight thickness.

You can choose based on your wearing occasion and preferred hold.

Black Gummy Adhesive Gel Tabs are recommended for those who want longer wear and stronger hold.

Because they cure with an LED/UV lamp, they are best suited for nail tips with some translucency.

Pink Adhesive Gel Tabs are recommended for short-term wear or for those who do not want to use a lamp.

They are also suitable for opaque nail tip designs.

Purple Adhesive Gel Tabs are recommended for those who want no-lamp application and easier handling than pink tabs.

The protective film is easier to peel, making the tabs easier to apply and press down.

Portable Clay Gel is recommended for travel, beach days, or situations with frequent water exposure.

It allows you to adjust the nail tip position before curing with an LED/UV lamp.

Airlight Nail Glue is recommended for those who want a quick, no-lamp application.

Its brush type makes it easy to apply, and it is also suitable for opaque nail tip designs.

Before application, remove oil, moisture, and dirt from the surface of your natural nails.

Washing your hands with soap and then wiping the nail surface with an alcohol pad or dry cotton can help improve adhesion.

Choose a Black Gummy Adhesive Gel Tab that fits your natural nail and place it on the nail surface.

Apply the nail tip from the cuticle side, press firmly to remove air, then cure thoroughly with an LED/UV lamp.

For darker or thicker nail tips, a longer curing time is recommended.

Choose a Pink Adhesive Gel Tab that fits your natural nail and place it on the nail surface.

Peel off the protective film, apply the nail tip from the cuticle side, and press firmly to secure it.

We recommend avoiding water for about 2 hours after application.

Choose a Purple Adhesive Gel Tab that fits your natural nail and place it on the nail surface.

Peel off the protective film, apply the nail tip, and press the entire tip firmly.

Avoiding water for about 2 hours after application can help the tabs adhere better.

Place an appropriate amount between your natural nail and the nail tip, adjust the position, then cure with an LED/UV lamp.

Using too much may cause lifting, so please adjust the amount based on your nail condition.

Apply a thin layer mainly to the center of your natural nail, then place the nail tip and press firmly.

Please avoid applying too close to the cuticle or skin.

We do not recommend layering adhesive gel tabs.

Too much thickness may cause lifting and make the nail tip more likely to come off.

Do not forcibly peel them off. Apply a small amount of dedicated remover into the gap between the nail tip and your natural nail.

After waiting a few minutes, gently lift the edge with the included stick or a similar tool.

If it does not come off easily, add more remover and remove it slowly.

If you want to reuse the nail tips or reduce stress on your natural nails, we recommend using a dedicated remover.

It makes removal gentler and easier compared with forcibly peeling the tips off.

Reuse depends on how the tips are removed and stored, but carefully removed tips can be reused.

After use, remove any remaining adhesive from the back and store the tips cleanly.

If adhesive remains on the back of the tip, apply a small amount of remover and wait until it softens.

Then gently remove it using the nail tip itself. Wipe clean with cotton afterward for easier reuse.

Forcibly peeling them off may damage the surface of your natural nails or the nail tips.

If you feel pain or discomfort during removal, do not force it. Add more remover and remove the tips slowly.

An acetone-based remover may work, but it may affect the design or material of the nail tips.

If you would like to reuse the tips, we recommend using a dedicated remover.

Wear time varies depending on the adhesive item, nail condition, application method, and daily activities.

If you frequently do water-related tasks or use your hands a lot, the tips may come off more easily.

It depends on the adhesive item.

For frequent water exposure, Black Gummy Adhesive Gel Tabs or Portable Clay Gel are recommended.

If using Pink or Purple Adhesive Gel Tabs, please avoid water for about 2 hours after application.

Wear time may vary depending on the environment and your nail condition.

For long periods of water exposure, such as at the beach or pool, Black Gummy Adhesive Gel Tabs or Portable Clay Gel are recommended.

Common reasons include oil or moisture remaining on the nail surface, incorrect sizing, or insufficient pressing during application.

Please remove oil and moisture before application and press firmly after attaching the tips.

Clean oil and moisture from your natural nails before application, choose the right size, and press firmly after applying.

Avoiding water and oil shortly after application can also help improve adhesion.

For one-day wear, events, or photo shoots, Pink or Purple Adhesive Gel Tabs are recommended.

They do not require a lamp and are convenient for short-term use.

Skin sensitivity varies from person to person, so we cannot guarantee that irritation will not occur for everyone.

If you are concerned, please test a small amount on an inconspicuous area before use.

If you have experienced irritation, redness, or discomfort in the past, please check the ingredients and usage instructions before use, and test with a small amount first.

If you are concerned, please avoid use or consult a medical professional.

Please stop using the product immediately and do not continue using it by force.

If symptoms continue or the discomfort is strong, please consult a medical professional.

If you have wounds, inflammation, or redness on your nails or skin, please avoid use.

We recommend using the products only after the area has recovered.

Please avoid getting adhesive on the skin as much as possible.

For liquid-type adhesives, apply a thin layer mainly to the center of the nail and avoid applying too close to the cuticle or skin.

Physical condition and skin sensitivity vary from person to person.

If you are concerned, please consult a medical professional before use.

The Nail Essence Pen is a nail care item for dryness around the nails and cuticle care.

It can be used before or after wearing nail tips, or as part of your daily moisturizing care.

Nail Essence Pen 1.0 is recommended for those who prefer a firmer, more tactile application feel.

Nail Essence Pen 2.0 is a press-to-release oil type with an angled tip, making it easier to apply around the nails.

Oil may come out slowly during first use or depending on how it has been stored.

Close the cap, shake gently, and place the pen tip downward for about 10–30 minutes before use.

For everyday storage, keeping the pen tip downward can help keep the tip moisturized when using it.

During first use, you may need to press several to a dozen times until the oil comes out.

Once the oil has reached the tip, apply gently around the nails.

Yes. It can be used around both fingernails and toenails.

Apply a small amount to dry areas and gently massage it in.

You can use it whenever dryness is a concern, after removing nail tips, or as part of daily care.

It can also be used as a daily moisturizing care item.

The Nail Essence Pen is designed for moisturizing the area around the nails and for cuticle care.

It is not a product that hardens the natural nails themselves.

For first-time users, we recommend combining nail tips, no-lamp adhesive gel tabs, and a dedicated remover.

This makes it easier to try the full process from application to removal, especially for beginners.

For short-term wear, Pink or Purple Adhesive Gel Tabs are recommended.

They are suitable for events, photoshoots, or weekend wear.

For longer wear, Black Gummy Adhesive Gel Tabs or Portable Clay Gel are recommended.

Actual wear time may vary depending on your nail condition and daily activities.

For opaque or dark-colored nail tips, Pink Adhesive Gel Tabs, Purple Adhesive Gel Tabs, Airlight Nail Glue, or Portable Clay Gel are recommended.

Black Gummy Adhesive Gel Tabs require LED/UV curing, so the color or thickness of the nail tip may affect curing.

For beach or travel situations with longer water exposure, Black Gummy Adhesive Gel Tabs or Portable Clay Gel are recommended.

For shorter events or photoshoots, Pink or Purple Adhesive Gel Tabs are also convenient.

Prepare your natural nails before application and do not forcibly peel off the tips during removal.

We recommend using a dedicated remover and removing the tips slowly.

After removal, moisturize the area around the nails with a care item such as the Nail Essence Pen.

You can contact us through the following methods:

• Email: sales@vernailiquea.com
• LINE: https://lin.ee/90dekCD

For order-related inquiries, please include your order number so we can check your order more smoothly.

We will review your inquiry and reply in order.

During busy periods, replies may take longer than usual.

Your order number is listed in the order confirmation email sent after your purchase is completed.

If you cannot find the email, please check your spam folder, deleted folder, and email receiving settings.

If you still cannot find it, the email address entered at checkout may have been incorrect.

When contacting us, please provide your name and phone number so we can check your order.

To help us review the situation, please send the following photos:

• Photo of the issue or damaged area
• Photo of the item received
• Photo of the outer box or shipping bag
• Photo showing the product label or packaging condition

Including your order number will help us check the issue more smoothly.